Privacy

We keep an account: your email address, your name if you give one, and your plan with the dates it runs.

We keep the chats you open and the messages in them. We keep the text of a practice, a correction on a practice turn when there is one, and the report at the end of a practice.

When you practise out loud, we record the turn and send it to a speech service so we can write down your words. We keep a new recording only if you tick "Use my recordings to improve the app". The box starts unticked. If you leave it unticked, the audio is used for that turn and then not kept. You can change the tick in Account, and you can delete recordings we have kept. A recording saved before you agreed stays stored, and it stays locked. We do not use it or show it for feedback until you agree. The next time you log in, if any of those recordings are still locked, we ask once: "Can we keep your past recordings to improve your feedback?" Yes unlocks them so they can be used for feedback. No deletes those recordings and the rows that point at them, and we write that deletion in the admin log. After you answer, we do not ask again. New recordings we keep go in a private bucket, filed as recordings, then your account, then the year, then the month. A recording that was already stored somewhere else keeps that same path. Older practice in the chat can use your browser's speech service. That service may receive the audio. We then store the text, not that audio.

We keep how much of your plan you have used. On a paid plan we keep this week's allowance, and anything you did not use that carries over while the plan is active. We keep credit packs on the account (Small, Medium, Large). We keep the payment receipts you upload. A receipt is seen by you and our payments team.

We store a suspected-bot flag on the account (is_suspected_bot). Staff use it to mark a sign-up that looks like abuse. You cannot change this flag.

Saya does not remember your other chats. Ask Saya sees the current chat only. During a practice, Saya sees that practice run. The report can also compare three numbers from your previous report on the same practice: goals met, how many corrections there were, and how long your answers were. It does not read the words from that earlier practice.

Your messages are sent to an AI provider so Saya can reply. We do not sell your information. We do not show your conversations to other students.

Deleting a chat removes it from your list. To delete your account and its data, use Delete account in Settings.